Leadership

Try a Perception Gap Analysis to Improve Your EQ

Posted by kskearneyon June 4, 2019in EQ, UncategorizedLeave a comment

There is usually a gap between how we see ourselves and how others see us. In the workplace, this gap can be a source of development opportunities which can improve your emotional intelligence (EQ), if you are willing to be…

Focus on Internal Customers To Build Relationships

Posted by kskearneyon November 6, 2018November 6, 2018in Communication, Customer Service, EQ, LeadershipLeave a comment

I was watching Marie Forleo's latest Marie TV episode, "Four Customer Service Secrets to Help Your Business Take Off", and not only does she provide a great story of a recent experience when she received great customer service, it struck…

Do You Walk the Talk?

Posted by kskearneyon October 1, 2018in Communication, EQ, TeamsLeave a comment

Famed Indian lawyer, politician, social activist and writer Mahatma Gandhi is attributed with the quote, "Your beliefs become your thoughts. Your thoughts become your words. Your words become your actions. Your actions become your habits. Your habits become your values. Your…

Don’t Let Negative Feedback Make You Negative

Posted by kskearneyon August 27, 2018in Communication, EQ, UncategorizedLeave a comment

Early in my career I was the Marketing Director for a commercial real estate firm in Manhattan. I had a great relationship with the team of brokers I worked with. I was having a great year developing new marketing ideas…