Emotional Intelligence

Try a Perception Gap Analysis to Improve Your EQ

Posted by kskearneyon June 4, 2019in EQ, UncategorizedLeave a comment

There is usually a gap between how we see ourselves and how others see us. In the workplace, this gap can be a source of development opportunities which can improve your emotional intelligence (EQ), if you are willing to be…

Focus on Internal Customers To Build Relationships

Posted by kskearneyon November 6, 2018November 6, 2018in Communication, Customer Service, EQ, LeadershipLeave a comment

I was watching Marie Forleo's latest Marie TV episode, "Four Customer Service Secrets to Help Your Business Take Off", and not only does she provide a great story of a recent experience when she received great customer service, it struck…