Thinking Cap Training

Training and Career Development Services

Tag: Emotional Intelligence

Try a Perception Gap Analysis to Improve Your EQ

Posted by kskearneyon in EQ, UncategorizedLeave a comment
Perception

There is usually a gap between how we see ourselves and how others see us. In the workplace, this gap can be a source of development opportunities which can improve your emotional intelligence (EQ), if you are willing to be…

Read More Try a Perception Gap Analysis to Improve Your EQ

Focus on Internal Customers To Build Relationships

Posted by kskearneyon in Communication, Customer Service, EQ, LeadershipLeave a comment

I was watching Marie Forleo's latest Marie TV episode, "Four Customer Service Secrets to Help Your Business Take Off", and not only does she provide a great story of a recent experience when she received great customer service, it struck…

Read More Focus on Internal Customers To Build Relationships