Try a Perception Gap Analysis to Improve Your EQ
There is usually a gap between how we see ourselves and how others see us. In the workplace, this…
Emotional Intelligence
Focus on Internal Customers To Build Relationships
I was watching Marie Forleo's latest Marie TV episode, "Four Customer Service Secrets to Help Your Business Take Off",…
Do You Walk the Talk?
Famed Indian lawyer, politician, social activist and writer Mahatma Gandhi is attributed with the quote, "Your beliefs become your thoughts.…
Uncover and Challenge Your Unconscious Biases
Unconscious bias (sometimes referred to as subconscious bias or implicit bias) is something our brains naturally do to categorize information and make quicker decisions. Unfortunately, because our unconscious mind uses instinct, not analysis, it is fallible and, well, biased. We all have unconscious biases. They can be based on race, gender, weight, hair color, socio-economic status, job title, and more.
Don’t Let Negative Feedback Make You Negative
Early in my career I was the Marketing Director for a commercial real estate firm in Manhattan. I had…
Calm Your Inner Beast
Have you had that moment? You know the one...you're trying to keep calm, but someone just keeps pushing your…
Kindness is Magic
Kindness is magic. It can create connections, deflate tense conversations, and open up doors that would otherwise be closed.…
Bridging the Gap
There are a host of personality tests out there, from the highly-specific type like the Myers-Briggs to the simplistic Facebook quizzes. They all have one thing in common, getting to know more about yourself and your typical characteristics and style of communicating and interacting with others.
Don’t Fret, Pause
Photo by GoaShape on Unsplash Fret verb. gerund or present participle: fretting 1. be constantly or visibly worried or anxious. "she fretted…
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