Emotional Intelligence
There is usually a gap between how we see ourselves and how others see us. In the workplace, this gap can be a source of development opportunities which can improve your emotional intelligence (EQ), if you are willing to be…
Read More Try a Perception Gap Analysis to Improve Your EQ
I was watching Marie Forleo's latest Marie TV episode, "Four Customer Service Secrets to Help Your Business Take Off", and not only does she provide a great story of a recent experience when she received great customer service, it struck…
Read More Focus on Internal Customers To Build Relationships
Famed Indian lawyer, politician, social activist and writer Mahatma Gandhi is attributed with the quote, "Your beliefs become your thoughts. Your thoughts become your words. Your words become your actions. Your actions become your habits. Your habits become your values. Your…
Unconscious bias (sometimes referred to as subconscious bias or implicit bias) is something our brains naturally do to categorize information and make quicker decisions. Unfortunately, because our unconscious mind uses instinct, not analysis, it is fallible and, well, biased. We all have unconscious biases. They can be based on race, gender, weight, hair color, socio-economic status, job title, and more.
Early in my career I was the Marketing Director for a commercial real estate firm in Manhattan. I had a great relationship with the team of brokers I worked with. I was having a great year developing new marketing ideas…
Have you had that moment? You know the one...you're trying to keep calm, but someone just keeps pushing your buttons over, and over, and over, until finally, you lose it. You blow a gasket. Your skin begins to flush, you…
