0 comments on “Try a Perception Gap Analysis to Improve Your EQ”

Try a Perception Gap Analysis to Improve Your EQ

Perception

There is usually a gap between how we see ourselves and how others see us. In the workplace, this gap can be a source of development opportunities which can improve your emotional intelligence (EQ), if you are willing to be…

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0 comments on “Focus on Internal Customers To Build Relationships”

Focus on Internal Customers To Build Relationships

I was watching Marie Forleo's latest Marie TV episode, "Four Customer Service Secrets to Help Your Business Take Off", and not only does she provide a great story of a recent experience when she received great customer service, it struck…

0 comments on “Uncover and Challenge Your Unconscious Biases”

Uncover and Challenge Your Unconscious Biases

Unconscious bias (sometimes referred to as subconscious bias or implicit bias) is something our brains naturally do to categorize information and make quicker decisions. Unfortunately, because our unconscious mind uses instinct, not analysis, it is fallible and, well, biased. We all have unconscious biases. They can be based on race, gender, weight, hair color, socio-economic status, job title, and more.