There is usually a gap between how we see ourselves and how others see us. In the workplace, this gap can be a source of development opportunities which can improve your emotional intelligence (EQ), if you are willing to be…
Learn About Your Colleagues and What Their Departments Really do to Eliminate Silos and Build Relationships. I worked with a company where departments were siloed and cross-functional communication was fractured. Teams seemed to always be at odds and focused on…
I was watching Marie Forleo's latest Marie TV episode, "Four Customer Service Secrets to Help Your Business Take Off", and not only does she provide a great story of a recent experience when she received great customer service, it struck…
Read More Focus on Internal Customers To Build Relationships
According to RMIT University's site, Sans Forgetica is a font that "is scientifically designed to help you remember your study notes." Here's the scoop. A team of behavioral scientists and designers at RMIT University, a public university in Melbourne, Australia,…
Read More A “Font” of Knowledge? Can Using the Sans Forgetica Font Help You Learn?
Famed Indian lawyer, politician, social activist and writer Mahatma Gandhi is attributed with the quote, "Your beliefs become your thoughts. Your thoughts become your words. Your words become your actions. Your actions become your habits. Your habits become your values. Your…
Unconscious bias (sometimes referred to as subconscious bias or implicit bias) is something our brains naturally do to categorize information and make quicker decisions. Unfortunately, because our unconscious mind uses instinct, not analysis, it is fallible and, well, biased. We all have unconscious biases. They can be based on race, gender, weight, hair color, socio-economic status, job title, and more.
